FAQs

Product Usage – Stoneware & Accessories

Are temp-tations® lead-safe?

Temp-tations® porcelain, stoneware, china and earthenware products meet all Federal and state government standards for lead safety. All temp-tations® products are tested for lead safety by accredited independent laboratories before they are shipped to the U.S.

Can temp-tations® be used on a stove top?

No, temp-tations® stoneware should not be used on a stove top or over an open flame.

Can temp-tations® go in the dishwasher?

Yes, all temp-tations® stoneware is dishwasher safe.

Can temp-tations® go in the refrigerator and freezer?

Yes, all temp-tations® stoneware and storage covers are refrigerator and freezer safe.

Is it safe to go from the freezer directly to the oven with temp-tations®?

Yes, all temp-tations® bakers can go from the freezer directly to the oven. However, when doing so, allow your temp-tations® baker and your oven to heat up together. (Put the stoneware in an unheated oven, turn on the oven, and allow both to come to desired cooking temperature simultaneously.)

Can temp-tations® go in the microwave?

Yes, all temp-tations® stoneware is microwave safe.

Is it ok to pre-heat temp-tations® in the oven or microwave when the dish is empty?

No, do not pre-heat your temp-tations® bakers in the oven or microwave when empty, as this may cause stress to the stoneware.

When hand washing, is it ok to soak temp-tations® in water?

It’s ok to fill your temp-tations® with water and let it soak, but do not fully submerge your temp-tations® in a sink full of water. Stoneware absorbs water in places where there’s no glaze (for example, on the bottom, where it sits in the kiln). When the stoneware is then put in the oven, microwave, or freezer, the absorbed water will expand and can cause stress to the stoneware. Please note that temp-tations® stoneware is dishwasher safe.

Is it ok to hand wash temp-tations® after removal from a hot oven or microwave?

No, do not take a temp-tations® baker out of a hot oven or microwave and immerse in water; let the stoneware come to room temperature before washing.

How should tempered glass trivets be cleaned?

It is recommended that you hand wash tempered glass trivets. Do not soak in warm soapy water.

How should the plastic storage covers work?

Temp-tations® tabless storage covers are not designed to snap on, be air or water tight. They are simply to cover your dish and allow stacking in the refrigerator or freezer as well as to help protect your food. If your temp-tations® includes “snap-on” covers, they are designed with large tabs to snap on for a snug fit. Due to the nature of stoneware, they will not be air tight or water tight.

Where are the plastic storage covers located in the packaging?

The plastic storage covers are embedded in the foam packaging. Please remove all packaging from the box to find the plastic storage covers.

Can plastic storage covers go in the dishwasher?

Yes, the plastic storage covers can be cleaned on the top rack of your dishwasher.

Can plastic storage covers be used in the oven?

No, the plastic storage covers should only be used when storing dishes in the refrigerator or freezer.

Can plastic storage covers go in the microwave?

We do not recommend using the plastic storage covers in the microwave.

How should thermal tote bags be cleaned?

Do not machine wash your thermal tote bag. Spot clean with a damp towel and mild soap. Do not use bleach. Your thermal tote bag can be put into the dryer on low. Use an iron on the lowest setting to remove any wrinkles.

Why do the rattan trivets have an odor?

There may be a scent associated with the protective lacquer applied to the rattan to ease in cleanup. This scent will dissipate in a short period of time.

Product Usage – Melamine & Acrylic

Is temp-tations® melamine tableware and acrylic drinkware lead-safe?

Yes, temp-tations® melamine tableware and acrylic drinkware meet all Federal and state government standards for lead safety.

Is temp-tations® melamine tableware and acrylic drinkware BPA-free?

Yes.

Is it OK to use temp-tations® acrylic drinkware with hot liquids?

No, temp-tations® acrylic drinkware is not intended for use with hot liquids.

Is temp-tations® melamine tableware and acrylic drinkware oven and microwave safe?

No.

Is temp-tations® melamine tableware and acrylic drinkware dishwasher safe?

Yes, it is dishwasher safe. However, we recommend placing these items on the top rack of your dishwasher only.

Is it OK to clean my temp-tations® melamine tableware and acrylic drinkware with abrasive cleaners?

No, do not use abrasive cleaners or abrasive cleaning utensils, as they may cause scratches.

Product Warranties

What is the warranty of temp-tations®?

Temp-tations® comes with a limited one year warranty. This warranty applies to all new temp-tations® products that were purchased for personal or household use from an authorized retailer. This warranty is not available to commercial purchasers or owners. We warrant that your product will be free of defects in materials or workmanship, under normal use. To assure the proper handling of your warranty without delay, and to facilitate verification of the original date of purchase, we suggest that you complete the warranty registration immediately.

What if a product is defective?

Should your product prove to be defective within the warranty period, we will have the option to repair or replace your product at no charge. Transportation and/or shipping costs are not included in the terms of this warranty. This warranty will be void if defect is caused by accident, misuse, negligence, including tampering, abuse, damage in transit, or use for commercial purposes. It does not cover damage caused by anything other than a manufacturing defect. This warranty excludes any relief for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

If I have a defective product, what should I do?

If you have a defective product, please call 1-800-442-8677. Our friendly Customer Service Representatives are here to help.

Product Returns

What is your return policy?

Temp-tations® offers a 30-day money back guarantee. Try temp-tations® for 30 days, and if you’re not completely satisfied, simply return it for your money back. No questions asked!

How do I return a product I purchased from the infomercial or infomercial website?

If you’re not completely satisfied, simply follow the return instructions below and return within 30 days of receipt for a refund of the purchase price (less shipping and handling). Unfortunately, we cannot offer free return shipping, unless the product you received is broken, damaged or defective. In order to ensure that we process your return as quickly and smoothly as possible, please call Customer Service at 1-800-555-2711 (M-F 8am-10pm EST) to receive a Return Authorization number. We ask that you return items in their original packaging, and make sure that the merchandise is in the same condition. Please write your Return Authorization number legibly on the outside of the shipping box. To guarantee your refund, we suggest shipping your return via UPS or Certified Mail with a receipt of mail. Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.

Paint Colors & Brush Strokes

I’ve noticed that sometimes older temp-tations® pieces and newer temp-tations® pieces purchased in the same color don’t exactly match. Why is that?

Temp-tations® pieces are handcrafted and hand painted, so no two pieces are ever alike. Every effort is made for colors to remain consistent, but because brush strokes vary from piece to piece, slight color variations will occur – making each piece unique.

Why are there variations in the painted brush strokes?

Part of the charm of temp-tations® is that each piece is unique. Each piece is hand painted by artisans; therefore, no two pieces will ever be alike. Variations in brushstrokes will occur, making your set truly one of a kind.

Contact Information

If I have a concern that’s not addressed in these FAQs, whom can I contact?

If your question or concern is not answered in these Frequently Asked Questions, please call Customer Service at 1-800-442-8677 (M-F, 8:30am – 5:30pm EST).

Promotions and Promo Codes

About Promotions and using Promo Codes

Promotions are special offers that we make to new and current customers. They may provide a discount on merchandise or shipping. They usually have an expiration date.

Before using any promo code, please see specific offer details, including expiration date and other terms and conditions. Most of our promotions cannot be combined with any other offers or discounts and can only be used on temp-tations.com.

To redeem a promo code, you must enter it in the promo code field once you’ve added an item(s) to your shopping cart. After entering it, be sure to click the “apply promo code” button. Then, adjustments will be made to eligible orders or merchandise. Promo codes do not apply to taxes. Offers are valid while supplies last.

Some promotions don’t require the use of a promo code and are automatically applied. These promotions are offered to anyone who shops on our website for a specific item or category of items or during a specific period (for example, “Labor Day”), or in our clearance category. The discounted price appears alongside the item description.

Please note that promotions and promo codes that offer free shipping or shipping discounts are not applicable to orders shipped to Canada.

Easy Pay

temp-tations® Easy Pay Monthly Payment Plan

Spend $50 or more, choose the temp-tations® Easy Pay Monthly Payment Plan, and make 3 easy monthly payments using your own credit card – with 0% APR and no finance charges from temp-tations®. Three interest-free monthly installments will be billed to your credit card of choice. Any applicable taxes and shipping charges will be included in the first installment. The first installment will be charged when your order is shipped.

Choosing the Easy Pay Monthly Payment Plan makes buying from temp-tations® incredibly easy and affordable! To take advantage of this payment plan, be sure to select Monthly Payments under Payment Options during checkout.