- Product Returns & Warranties
- Seasonal Auto-Delivery FAQs
- Product Usage – Stoneware & Accessories
- Product Usage – Melamine & Acrylic
- Paint Colors & Brush Strokes
- Contact Information
- Shipping Information
- Promotions and Promo Codes
- temp-tations® Monthly Payment Plan
What is your return policy?
Temp-tations® offers a 30-day money back guarantee. Try a temp-tations® product for 30 days, and if you’re not completely satisfied, simply return it for your money back. No questions asked!
If you bought the item from temp-tations.com, call temp-tations® Customer Service at 1-800-442-8677 within 30 days of receipt.
If you bought the item from QVC, call QVC Customer Service at 1-888-345-5788 within 30 days of receipt.
How do I return a temp-tations.com product within the 30-day return period?
If you’re not completely satisfied with your temp-tations.com product, simply call our Customer Service team within 30 days of receipt at 1-800-442-8677 to process your return and refund. We ask that you return your items in their original packaging, and make sure that the merchandise is in the same condition as it was upon receipt. We will provide you with a Return Authorization number, which must be written legibly on the outside of the shipping box.
To guarantee your refund, we suggest shipping your return via UPS or Certified Mail with a receipt of mail. Once your return is received and inspected, your refund will be processed and we will notify our payment processor to issue a credit to the credit card or other method of payment used for the initial purchase.
If your return is because you simply do not like the product, you are responsible for the return shipping and handling costs. If the product is deemed defective, you are not. See below for more information.
What if my temp-tations® product arrives broken, has missing pieces, or proves to be defective within 30 days of receipt?
Whether you ordered your temp-tations® from temp-tations.com or from QVC, if your product arrives broken, has missing pieces or proves to be defective within 30 days of receipt, simply call the temp-tations® Customer Service team at 1-800-442-8677 with proof of purchase for a free replacement piece. We will ship in-stock replacements to you for FREE, with no shipping and handling charges.
After contacting Customer Service, please email a copy of your sales receipt or packing slip as proof of purchase to firstname.lastname@example.org. Or mail a copy to:
260 Ballard Rd
Middletown, NY 10941
If you purchased your temp-tations from QVC, call QVC Customer Service at 1-800-367-9444 to request that a copy of your proof of purchase be emailed or mailed to you.
Once temp-tations receives and verifies your proof of purchase, we will ship your replacement piece, free of charge.
In some cases, we do require the return of damaged pieces to temp-tations® at no cost to you. This is for the purpose of improving our packaging and shipping methods.
What if I have a problem with my temp-tations product after the 30-day return period?
All temp-tations® products come with a limited three-year warrantee that covers any manufacturing or material defects for three years from the date of purchase. So, whether you bought your product from temp-tations.com, QVC or Amazon, should your product prove to be defective at any time within the three-year warranty period, we will replace your item at no charge.
However, the flat shipping and handling fee is not included in the terms of this warranty and will be your responsibility. This is to ensure that your free replacement piece gets to you safely, and so we can continue to offer such an extensive warranty to all of our customers.
To process any replacements under our warranty policy, call our Customer Service team at 1-800-442-8677. In some cases, we do require customers to return defective pieces, at no cost to you. This is so we can understand and address any manufacturing defects.
See our warranty policy for more details.
Why is my replacement taking so long?
In most cases, we can send your replacement piece out immediately. But in some cases, depending on demand, the items may be out of stock or on back-order. If this is the case, the item must be manufactured, painted by hand, fired in a kiln, shipped and received in the temp-tations warehouse, before it can be delivered to the customer. This process can take up to 6 months, depending on many factors, including the complexity of the product, Customs inspections and overseas shipping schedules.
When you call, our Customer Service representatives will notify you of the estimated delivery date, so you have a better understanding of when to expect your replacement.
If you would prefer not to wait that long, or if the piece you need replaced is retired, our Customer Service team will offer you an in-stock replacement piece of comparable value (which may include items in different patterns and/or shapes, but with the same functionality).
What is crazing? Is it covered under the warranty?
For those who aren’t familiar with the term, crazing is what happens to stoneware when the ceramic material and glaze expand and contract at different rates. When this happens, hair-line cracks can develop, commonly known as crazing.
Many things can affect crazing: the age of the product, the number of times it’s been exposed to heating and cooling cycles, water being absorbed in places where there’s no glaze (for example, on the bottom, where it sits in the kiln), and others.
Crazing should not affect the performance of your temp-tations® product. However, if it happens after your 30-day return period has ended, we will send you a new piece for free under the terms of the warranty, and you pay only the S&H fee.
When can I sign-up for the Seasonal Auto-Delivery bundle?
Temp-tations will present the bundle on Tuesday, January 9, 2018 at 12:00 PM EST through a Facebook Live Stream on our Facebook page. This offer expires Wednesday, January 10, 2018 at 11:59 PM EST. The auto-delivery bundle is limited to the inventory available. To ensure that you get your bundle, order early!
How does Auto-Delivery work?
By signing up for Auto-Delivery, you lock in your order price for the three-month auto-delivery period. Each month, you will receive a new product from the bundle. You will be automatically charged your auto-delivery price ($29.95 + tax) for each product prior to shipment of that product. Delivery and billing are repeated until the auto-delivery period ends or you cancel your Auto-Delivery subscription. The items in the bundle are not available for individual sale.
Can I choose the order that I receive my Seasonal Auto-Delivery bundle items?
The shipment order of the items cannot be changed. The items in the bundle will ship to you on or around the dates indicated below:
- Floral Lace Romance Brûlée 5-piece Baker: January 9, 2018
- Floral Lace Shamrock 4-piece 16oz Crocks with Lids: February 1, 2018
- Egg Hunt 2qt Pitcher and Stainless Steel Spoon: March 1, 2018
Can I cancel my Auto-Delivery subscription?
You may cancel your subscription 5 days prior to the shipment date. To cancel, you may call us at 1-800-442-8677 and we will do it for you. If you do not cancel 5 days prior to the shipment date for a particular product, you will be charged for that month’s shipment.
Is shipping included in the Auto-Delivery subscription price?
Auto-Delivery items will all be shipped via our Standard Shipping option (7-10 business days), which is included in the auto-delivery price. Business Day Delivery, 3 Day Air, 2 Day Air, and Overnight delivery options are not available for these items.
How do I return an Auto-Delivery item?
Temp-tations’ general return policy applies to all Auto-Delivery purchases. To read the policy, please click here.
Are temp-tations® lead-safe?
Temp-tations® porcelain, stoneware, china and earthenware products meet all Federal and state government standards for lead safety. All temp-tations® products are tested for lead safety by accredited independent laboratories before they are shipped to the U.S.
Can temp-tations® be used on a stove top?
No, temp-tations® stoneware should not be used on a stove top or over an open flame.
Can temp-tations® go in the dishwasher?
Yes, all temp-tations® stoneware is dishwasher safe.
Can temp-tations® go in the refrigerator and freezer?
Yes, all temp-tations® stoneware and storage covers are refrigerator and freezer safe.
Is it safe to go from the freezer directly to the oven with temp-tations®?
Yes, all temp-tations® bakers can go from the freezer directly to the oven. However, when doing so, allow your temp-tations® baker and your oven to heat up together. (Put the stoneware in an unheated oven, turn on the oven, and allow both to come to desired cooking temperature simultaneously.)
Can temp-tations® go in the microwave?
Yes, all temp-tations® stoneware is microwave safe.
Is it ok to pre-heat temp-tations® in the oven or microwave when the dish is empty?
No, do not pre-heat your temp-tations® bakers in the oven or microwave when empty, as this may cause stress to the stoneware.
How should Lid-It® trays be used in the oven?
When cooking on temp-tations® Lid-It® trays, it’s important to make sure the food is evenly distributed; otherwise “hot spots” may occur that might damage the stoneware. For example, if you’re cooking only a few servings, choose a smaller Lid-It® tray so the food covers it more fully and evenly, instead of a larger Lid-It® tray, which would leave more surface area exposed and cause stress to the stoneware.
When hand washing, is it ok to soak temp-tations® in water?
It’s ok to fill your temp-tations® with water and let it soak, but do not fully submerge your temp-tations® in a sink full of water. Stoneware absorbs water in places where there’s no glaze (for example, on the bottom, where it sits in the kiln). When the stoneware is then put in the oven, microwave, or freezer, the absorbed water will expand and can cause stress to the stoneware. Please note that temp-tations® stoneware is dishwasher safe.
Is it ok to hand wash temp-tations® after removal from a hot oven or microwave?
No, do not take a temp-tations® baker out of a hot oven or microwave and immerse in water; let the stoneware come to room temperature before washing.
How should tempered glass trivets be cleaned?
It is recommended that you hand wash tempered glass trivets. Do not soak in warm soapy water.
How should the plastic storage covers work?
Temp-tations® tabless storage covers are not designed to snap on, be air or water tight. They are simply to cover your dish and allow stacking in the refrigerator or freezer as well as to help protect your food. If your temp-tations® includes “snap-on” covers, they are designed with large tabs to snap on for a snug fit. Due to the nature of stoneware, they will not be air tight or water tight.
Where are the plastic storage covers located in the packaging?
The plastic storage covers are embedded in the foam packaging. Please remove all packaging from the box to find the plastic storage covers.
Can plastic storage covers go in the dishwasher?
Yes, the plastic storage covers can be cleaned on the top rack of your dishwasher.
Can plastic storage covers be used in the oven?
No, the plastic storage covers should only be used when storing dishes in the refrigerator or freezer.
Can plastic storage covers go in the microwave?
We do not recommend using the plastic storage covers in the microwave.
Are the plastic storage covers BPA-free?
How should thermal tote bags be cleaned?
Do not machine wash your thermal tote bag. Spot clean with a damp towel and mild soap. Do not use bleach. Your thermal tote bag can be put into the dryer on low. Use an iron on the lowest setting to remove any wrinkles.
Why do the rattan trivets have an odor?
There may be a scent associated with the protective lacquer applied to the rattan to ease in cleanup. This scent will dissipate in a short period of time.
Is temp-tations® melamine tableware and acrylic drinkware lead-safe?
Yes, temp-tations® melamine tableware and acrylic drinkware meet all Federal and state government standards for lead safety.
Is temp-tations® melamine tableware and acrylic drinkware BPA-free?
Is it OK to use temp-tations® acrylic drinkware with hot liquids?
No, temp-tations® acrylic drinkware is not intended for use with hot liquids.
Is temp-tations® melamine tableware and acrylic drinkware oven and microwave safe?
Is temp-tations® melamine tableware and acrylic drinkware dishwasher safe?
Yes, it is dishwasher safe. However, we recommend placing these items on the top rack of your dishwasher only.
Is it OK to clean my temp-tations® melamine tableware and acrylic drinkware with abrasive cleaners?
No, do not use abrasive cleaners or abrasive cleaning utensils, as they may cause scratches.
I’ve noticed that sometimes older temp-tations® pieces and newer temp-tations® pieces purchased in the same color don’t exactly match. Why is that?
Temp-tations® pieces are handcrafted and hand painted, so no two pieces are ever alike. Every effort is made for colors to remain consistent, but because brush strokes vary from piece to piece, slight color variations will occur – making each piece unique.
Why are there variations in the painted brush strokes?
Part of the charm of temp-tations® is that each piece is unique. Each piece is hand painted by artisans; therefore, no two pieces will ever be alike. Variations in brushstrokes will occur, making your set truly one of a kind.
If I have a concern that’s not addressed in these FAQs, whom can I contact?
If your question or concern is not answered in these Frequently Asked Questions, please call Customer Service at 1-800-442-8677 (M-F, 8:30am – 5:30pm EST).
About Promotions and using Promo Codes
Promotions are special offers that we make to new and current customers. They may provide a discount on merchandise or shipping. They usually have an expiration date.
Before using any promo code, please see specific offer details, including expiration date and other terms and conditions. Most of our promotions cannot be combined with any other offers or discounts and can only be used on temp-tations.com.
To redeem a promo code, you must enter it in the promo code field once you’ve added an item(s) to your shopping cart. After entering it, be sure to click the “apply promo code” button. Then, adjustments will be made to eligible orders or merchandise. Promo codes do not apply to taxes. Offers are valid while supplies last.
Some promotions don’t require the use of a promo code and are automatically applied. These promotions are offered to anyone who shops on our website for a specific item or category of items or during a specific period (for example, “Labor Day”), or in our clearance category. The discounted price appears alongside the item description.
Please note that promotions and promo codes that offer free shipping or shipping discounts are not applicable to orders shipped to Canada.
temp-tations® Monthly Payment Plan
Our temp-tations® Monthly Payment Plans make it easy and affordable to purchase temp-tations® products! To take advantage of the payment plan, be sure to select Monthly Payments under Payment Options during checkout.
All day, every day on temp-tations.com we offer 3 temp-tations® Monthly Payment Plans at checkout when you spend $150 or more. Make 3 easy monthly payments using your own credit card – with 0% APR and no finance charges from temp-tations. Three interest-free monthly installments will be billed to your credit card of choice. The first installment will be charged when your order is shipped.
Sometimes we will offer Limited Time Only temp-tations® Monthly Payment Plan promotions. These promotions are offered to anyone who shops on our website during the limited-time promotion. The details of each promotion will be specified on the website and at checkout for that limited time only.
Any applicable taxes and shipping charges will be included in the first installment. You are also responsible for paying any governmental taxes imposed in connection with the purchase or any products or services, including sales, use or excise taxes (excluding only taxes on temp-tations®’s net income). To the extent that temp-tations is obligated to collect such taxes, the applicable tax will be added to your billing account.
By choosing a temp-tations® Monthly Payment Plan, you accept responsibility for all recurring charges entailed by that plan to the payment method (e.g., credit card) provided at purchase. [If you want to use a different payment method, or if there is a change to your current payment method (such as your credit card validity or expiration date), you must notify temp-tations by calling us at 1-800-442-8677 or through our Customer Service Form.] If your payment method reaches its expiration date and you do not edit your payment method information accordingly, you authorize us to continue billing that payment method and you remain responsible for any uncollected amounts.
All purchases, including those with a temp-tations® Monthly Payment Plan, are subject to our Return Policy.
Choosing the temp-tations® Monthly Payment Plan makes buying from temp-tations® incredibly easy and affordable! To take advantage of this payment plan, be sure to select Monthly Payments under Payment Options during checkout.