FAQs
Product Usage
Are temp-tations® lead-safe?
Temp-tations® porcelain, stoneware, china and earthenware products meet all Federal and state government standards for lead safety. All temp-tations® products are tested for lead safety by accredited independent laboratories before they are shipped to the U.S.
Can temp-tations® be used on a stove top?
No, temp-tations® stoneware should not be used on a stove top or over an open flame.
Can temp-tations® go in the dishwasher?
Yes, all temp-tations® stoneware is dishwasher safe.
Can temp-tations® go in the refrigerator and freezer?
Yes, all temp-tations® stoneware and storage covers are refrigerator and freezer safe.
Is it safe to go from the freezer directly to the oven with temp-tations®?
Yes, all temp-tations® bakers can go from the freezer directly to the oven. However, when doing so, allow your temp-tations® baker and your oven to heat up together. (Put the stoneware in an unheated oven, turn on the oven, and allow both to come to desired cooking temperature simultaneously.)
Can temp-tations® go in the microwave?
Yes, all temp-tations® stoneware is microwave safe.
Is it ok to pre-heat temp-tations® in the oven or microwave when the dish is empty?
No, do not pre-heat your temp-tations® bakers in the oven or microwave when empty, as this may cause stress to the stoneware.
When hand washing, is it ok to soak temp-tations® in water?
No, do not immerse your temp-tations® in water. Stoneware absorbs water in places where there’s no glaze (for example, on the bottom, where it sits in the kiln). When the stoneware is then put in the oven, microwave, or freezer, the absorbed water will expand and cause stress to the stoneware. Please note that temp-tations® stoneware is dishwasher safe.
Is it ok to hand wash temp-tations® after removal from a hot oven or microwave?
No, do not take a temp-tations® baker out of a hot oven or microwave and immerse in water; let the stoneware come to room temperature before washing.
How should tempered glass trivets be cleaned?
It is recommended that you hand wash tempered glass trivets. Do not soak in warm soapy water.
How should the plastic storage covers work?
Temp-tations® tabless storage covers are not designed to snap on, be air or water tight. They are simply to cover your dish and allow stacking in the refrigerator or freezer as well as to help protect your food. If your temp-tations® includes “snap-on” covers, they are designed with large tabs to snap on for a snug fit. Due to the nature of stoneware, they will not be air tight or water tight.
Where are the plastic storage covers located in the packaging?
The plastic storage covers are embedded in the foam packaging. Please remove all packaging from the box to find the plastic storage covers.
Can plastic storage covers go in the dishwasher?
Yes, the plastic storage covers can be cleaned on the top rack of your dishwasher.
Can plastic storage covers be used in the oven?
No, the plastic storage covers should only be used when storing dishes in the refrigerator or freezer.
Can plastic storage covers go in the microwave?
We do not recommend using the plastic storage covers in the microwave.
How should thermal tote bags be cleaned?
Do not machine wash your thermal tote bag. Spot clean with a damp towel and mild soap. Do not use bleach. Your thermal tote bag can be put into the dryer on low. Use an iron on the lowest setting to remove any wrinkles.
Why do the rattan trivets have an odor?
There may be a scent associated with the protective lacquer applied to the rattan to ease in cleanup. This scent will dissipate in a short period of time.
Product Warranties
What is the warranty of temp-tations®?
Temp-tations® comes with a limited one year warranty. This warranty applies to all new temp-tations® products that were purchased for personal or household use from an authorized retailer. This warranty is not available to commercial purchasers or owners. We warrant that your product will be free of defects in materials or workmanship, under normal use. To assure the proper handling of your warranty without delay, and to facilitate verification of the original date of purchase, we suggest that you complete the warranty registration immediately.
What if a product is defective?
Should your product prove to be defective within the warranty period, we will have the option to repair or replace your product at no charge. Transportation and/or shipping costs are not included in the terms of this warranty. This warranty will be void if defect is caused by accident, misuse, negligence, including tampering, abuse, damage in transit, or use for commercial purposes. It does not cover damage caused by anything other than a manufacturing defect. This warranty excludes any relief for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
If I have a defective product, what should I do?
If you have a defective product, please call 1-800-442-8677. Our friendly Customer Service Representatives are here to help.
Product Returns
What is your return policy?
Temp-tations® offers a 30-day money back guarantee. Try temp-tations® for 30 days, and if you’re not completely satisfied, simply return it for your money back. No questions asked!
How do I return a product I purchased from the infomercial or infomercial website?
If you’re not completely satisfied, simply follow the return instructions below and return within 30 days of receipt for a refund of the purchase price (less shipping and handling). Unfortunately, we cannot offer free return shipping, unless the product you received is broken, damaged or defective. In order to ensure that we process your return as quickly and smoothly as possible, please call Customer Service at 1-800-555-2711 (M-F 8am-10pm EST) to receive a Return Authorization number. We ask that you return items in their original packaging, and make sure that the merchandise is in the same condition. Please write your Return Authorization number legibly on the outside of the shipping box. To guarantee your refund, we suggest shipping your return via UPS or Certified Mail with a receipt of mail. Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.
Paint Colors & Brush Strokes
I’ve noticed that sometimes older temp-tations® pieces and newer temp-tations® pieces purchased in the same color don’t exactly match. Why is that?
Temp-tations® pieces are handcrafted and hand painted, so no two pieces are ever alike. Every effort is made for colors to remain consistent, but because brush strokes vary from piece to piece, slight color variations will occur – making each piece unique.
Why are there variations in the painted brush strokes?
Part of the charm of temp-tations® is that each piece is unique. Each piece is hand painted by artisans; therefore, no two pieces will ever be alike. Variations in brushstrokes will occur, making your set truly one of a kind.
Contact Information
If I have a concern that’s not addressed in these FAQs, whom can I contact?
If your question or concern is not answered in these Frequently Asked Questions, please call Customer Service at 1-800-442-8677, or send us an email at customerservice@temp-tations.com.
